Shipping Policy
Orders are processed Monday through Friday. Each order is manually adjusted and inspected for quality before being shipped. Please allow up to 2 business days for your order to be processed. Please keep in mind that we do not ship on weekends.
Countries We Ship To:
United States, Canada, United Kingdom, Australia and the rest of the world.
Estimated Shipping times:
United States:Ā 1Ā to 2 weeks
Canada:Ā 1Ā to 2 weeks
Australia:Ā 1 to 2 weeks
Rest of the World: 1Ā to 2 weeks
Tracking:
Upon placing an order you will receive a tracking number you can use to monitor your package's status.
Additional info:
Please double-check that all of the delivery information provided is accurate. If any information is missing or incorrect, we may need to reach out to you for updates which could cause delays in the delivery of your order.
Additionally, customs clearance can also cause delays in the estimated delivery time. Your local customs office may require additional documents and additional time to clear your package before it can be delivered. Your order may be delivered by either your local post office or a local courier service. Depending on your location, most orders will be delivered by your local postal service and will be received with your regular mail. If you are not available to receive the delivery, a notice card may be left by the postal service with instructions on how and where to collect your package.
Cut-Off Time
Our daily order processing cut-off time is 5 PMĀ Eastern Time. Any orders received after this time will be processed the next business day, ensuring your art supplies are on their way to you as swiftly as possible.
Shipping to Multiple Addresses
To keep things simple and secure, we can send shipments to one address per order. If you wish to inspire artists at different addresses, please place individual orders for each location.
Customer Care
Our dedicated customer service team is here to assist you with any questions you may have about your order or help you pick out the perfect kit for your next creative adventure. Weāre just an email away and always happy to help! Contact us via:
- Email: support@lulunop.com
- Business Hours: Monday-Friday, 9:00 AM - 5:00 PM Eastern Time.
We're honored you've chosen us for your creative journey. Ensuring your complete satisfaction is not just our promiseāit's our passion.