If you're not satisfied with your paint by number kit, you can return it within 30 days of arrival for a full refund. Return shipping costs are the customer's responsibility. Contact us to start a return, and we'll provide instructions.
Your kit must be in unused condition and in its original packaging.
To initiate your return, contact our Customer Support Team.
Once your returned product is received, we will send you an email to notify you.
Your refund will then be processed, and a credit will automatically be applied to your credit card or original method of payment.
CANCELATIONS (IF APPLICABLE)
If you would like to cancel your order, contact our Customer Support Team within 24 hours of ordering.
Each order remains in a processing state for 6 hours until it is transmitted to our operational facility for immediate fulfillment.
DEFECTIVE PRODUCTS
If you receive a defective kit, we will send you a replacement for free.
A video must be sent to the Customer Support Team, to support your claim.
WRONG ADDRESS
It is the responsibility of the buyer to make sure that they enter their shipping address correctly.
Please contact our Customer Support Team within 6 hours of ordering if you believe you have provided us with an incorrect shipping address. We do our best to speed up our processing times, so there is always a small window to correct an incorrect shipping address.
LOST OR STOLEN PACKAGES
Lulunop is not responsible for lost or stolen packages.
If your tracking information states that your package was delivered to your address and you have not received it, please file a complaint to your respective shipping carrier.
If you have any further questions on how to do this please reach out to our Customer Support Team.
LIMITED WARRANTY
Coverage: This warranty applies to paint by number art purchased from Lulunop for one year from the date of purchase, covering defects in materials and workmanship.
Inclusions: Warranty covers the paints, brushes, and canvas under normal use.
Exclusions: Not covered are damages from misuse, unauthorized repairs, exposure to extreme conditions, and normal wear and tear.
Claims: For claims, provide proof of purchase and contact our customer service with details of the issue. Assessment may require photographs of the artwork or paint set return.
Resolution: Options include paint or brush replacement, or store credit for verified manufacturing defects.
Limitations: Warranty is limited to the paint by number kit's purchase price, excluding indirect damages. Applicable only to the original purchaser and non-transferable.
Statutory Rights: Complements statutory consumer rights, which vary by location.
